Resource · Guest communication template

Guest Safety Packet template.

A professionally formatted, fully customizable packet that communicates the essentials to your guests — and documents that you disclosed known hazards in writing. In a claim investigation, that communication record is part of your defense.

What’s inside

Eight sections, ready to tailor.

Each section uses bracketed placeholders you fill in with your property’s specifics. Keep what applies, delete what doesn’t.

Emergency contacts

Hospital, urgent care, police, fire, host and backup contacts, and every utility shutoff location.

Fire safety

Detector and extinguisher locations, evacuation procedure, meeting point, and fire-prevention rules.

Pool & hot tub

Occupancy, depth and temperature limits, supervision rules, and cold-weather slip warnings.

Decks, balconies & stairs

Railing and load guidance, occupancy limits, and wet- and cold-weather cautions.

Interior safety

Stairs and fall prevention, furniture and load capacity, appliances and utilities.

Kitchen safety

Stovetop and cooking rules, appliance checks, and safe handling of sharp implements.

Reporting issues

A clear path for guests to report hazards immediately, with the exact items to flag.

House rules & rationale

Each rule paired with the safety reason behind it, plus child and family supervision guidance.
How to use it

From download to documented.

STEP 01

Download & customize

Fill in every bracketed field with your property details. Delete the sections that don’t apply.
STEP 02

Version & date

Add a version and date to the footer. It documents exactly when the packet was created and updated.
STEP 03

Send before arrival

Email the PDF with your check-in instructions, or upload it to your guestbook platform.
STEP 04

Print & laminate

Keep a laminated copy in the property in a visible spot. Digital plus physical is the strongest record.
Why this matters for your insurance

When a guest is injured and files a claim, adjusters ask what the host communicated about known hazards. A dated, property-specific packet — sent before arrival and posted in the home — shows you didn’t just hope guests would be safe. You informed them, in writing. That record can be the difference between a claim that’s paid and one that’s denied.

A template, not a finished document

Customize it with your details, contacts, and house rules before you use it. A generic packet is worth far less than one tailored to your property. Update it annually, or whenever features, rules, or contacts change.

The packet is one layer. Coverage is another.

A safety packet documents communication. It doesn’t close a coverage gap. The free Risk Score checks whether your policy actually responds.